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L1 Network Engineer

1.00 to 10.00 Years   Qatar   03 Jun, 2022
Salam Technology
2 Jobs Openings
Job LocationQatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryIT Services
Functional AreaNot Mentioned

Job Description

Provide 24-hour Network Health surveillance and alarm reporting, utilizing network monitoring and surveillance tools.Review and general clean-up of Ticket queue.Ensure timely resolution to trouble tickets raised by the customers.Ensure timely follow up with customers via e-mails or phone calls.Responsible for basic troubleshooting network routers and switches to isolate the trouble and take appropriate action to resolve at the L1 stage.Operational level skillset on OSS/BSS tools and NMS applications.Familiar with technical documentation standards, guidelines and best practices.Awareness of ITIL event/incident management practices and industry standards.Demonstrates a good end to end understanding of the business process & functionsGood understanding on latest telecom products.All other duties as assigned

  • Minimum of two years of Level 1 experience with event monitoring & management, ticket logging & prioritizing and customer communication skillsets.
  • Awareness in Routing & Switching technologies in multi-product/protocol/hybrid environments.
  • Adequate skillset and experience with IP Networking L2/3 Protocols, basic VOIP products, LAN/WAN management tools etc.
Good analytical and problem-solving skills.
  • Ability to understand complex business processes and technical environments.
  • Experience in Incident/event management tools
  • Proven communication skills with multiple levels of an organization, including interaction with internal/external senior level business stakeholders.
Good level of IT literacy.

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