| Job Location | Qatar |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
?Effectively communicate with clients,?Escalate issues for timely resolution,?Manage client requests to resolution,?Provide single point of contact for user escalations and concerns, ensuring that any issue is resolved with the expectations of the user.?Dispatch request to appropriate second level support groups according to procedures.?Monitor the progress of cases up to fixed resolved status and all aspects of Inbox Management.?Provide input to update Service Desk Knowledge Base ? ensure that you refer to this for any recent update
Keyskills :
Vistas Global is a diversified group of businesses with interests in technology (Vistas Global WLL, Momenta WLL), human capital, media (Vistas Media ME-FZ LLC), digital, food & beverage (Nushi, Haagen Dazs, Caliburger, Kamats), engineering (Vistas Security, Vistas Engineering) and real estate.
The group was founded by Suraj Thampi, an entrepreneur who pioneered the business process outsourcing concept in the Middle East in 1998. Having successfully built and sold three companies previously, Vistas is now his fourth venture in the region. In a short period of time, Vistas has emerged as one of the largest professional service companies in the region, employing over 1,300 people across 5 continents, 8 Offices and 5 Time Zones.
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