| Job Location | Qatar |
| Education | Diploma;Graduate |
| Salary | Not Mentioned |
| Industry | IT-Hardware |
| Functional Area | Not Mentioned |
IT Support EngineerJob Location : QatarDescription :?Act as a single point of contact for phone calls and emails regarding IT issues and queries?Receiving, logging and managing of calls via telephone and email?First level support- troubleshooting of IT related problems from in-house software to hardware such as laptops and printers.?Troubleshoot basic network issues?Escalate unresolved calls to 2nd level support team log all calls in the Service Desk application/program?Take ownership of user problem and follow up the status of problems on behalf of the user and communicate progress in a timely manner?To maintain a high degree of customer service for all support queries and adhere to ALL policies and principles.Requirements :?Need Experience?The candidate should be available in Qatar
Keyskills :
Troubleshootbasicnetworkissues
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