Cyber & Network Security; IT Services; Telecommunications
Functional Area
Not Mentioned
Job Description
The entire Help Desk Department and ensure that end users are receiving the appropriate assistance.
This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions.
The Help Desk Executive will also contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level.
This person will be sole responsible for all Software/Application Support, which includes all homegrown applications and various web portals, SharePoint
Work ConditionsShould be able to Work in rotational Shifts (24/7) Sitting for extended periods of time whenever required.
