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HR Helpdesk

1.00 to 10.00 Years   Qatar   28 Jul, 2022
Confidential Company
1 Jobs Openings
Job LocationQatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryRetail & Wholesale; Telecommunications; IT Services
Functional AreaNot Mentioned

Job Description

The role exists to deliver transactional services and processing activity to the workforceby providing information, managingdata, and executingprocess delivery.Key responsibilities include:

  • To provide HR helpdesk / query resolution service to employees, following clearly defined processes, inline with defined SLAs
  • To problem solve queries, offering resolution and/or escalating queries to the relevant team within HR
  • To understand and gain insight into customer concerns and problems by questioning, exploring issuesand reviewing data
  • Able to use HRMS systems, entering data into relevant systems and ensuring data quality
  • To produce analysis and recommendations through data from relevant systems in order to answerqueries
  • To accurately maintain People-related data and personnel files, ensuring confidentiality
  • To provide answers confidently based on data and understanding of policy and process
  • To work, where required, to support projects across the company
  • To work as part of a team, and collaborate across the Shared Service centre

Keyskills :

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