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Hotel Duty Manager

1.00 to 10.00 Years   Qatar   25 Sep, 2023
Confidential Company
1 Jobs Openings
Job LocationQatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryHospitality & Accomodation
Functional AreaNot Mentioned

Job Description

Job SummaryTo˙provide supportive operational assistance to all departments; interact with guests, assisting their queries and complains.Job Responsibilities

  • Contribute to the development and execution of the department?s short to mid-term plans to ensure alignment with the division?s strategic priorities and contribute to the development of annual business plans for the assigned areas of responsibility to support the achievement of financial objectives.
  • Monitor, control and report key performance indicators related to the department, to track performance and recommend corrective actions.
  • Manage the performance management, career progression and activities of direct reports by setting annual objectives, identifying training opportunities, mentoring, coaching and providing constructive feedback to improve their performance.
  • Act for the achievement of the customer expectations and performance targets of the department.
  • Work towards go the extra mile and deliver exceptional customer service, not just the minimum acceptable.
  • Report and communicate on all pertinent matters affecting guest service and hotel operations.
  • Coach the team so they can see how to meet the short term and longer-range plans of the business.
  • Support through the daily management activities of the companys and brands values and culture.
  • Implement the operational and service standards set out in the Corporate Standard; mediation of these standards to line managers.
  • Close work with leaders in the team to support other team members and ensure they have a strong sense of direction.

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