hireejobsgulf
Register for Job

Guest Services Executive

1.00 to 10.00 Years   Qatar   22 Jul, 2022
UrbaCon Contracting & Trading Company
1 Jobs Openings
Job LocationQatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Job SummaryGuest Services Executive is a direct supervisory level class responsible for supervising staff, facility and custodial operations, programs, services, and activities of program areas affiliated facilities to maximize service delivery to the community. Performance requires the use of independence, independence, initiative, and discretion.Job Responsibilities 1

  • Welcome guests during check-in and giving a fond farewell to guest while checkout.
  • Handling guest complaints and concerns in an efficient and timely manner.
  • Overseeing VIP guests, arrivals and departures.
  • Coordinating and multi-tasking job duties in a busy environment.
  • Should possess detailed information about the Hotel, city as well as the competition.
  • Detailed information regarding arrivals and room requirements.
  • Have up to date information on daily room occupancy
  • Providing excellent customer service as per hotel standards.
  • Greeting guests as they enter and exit the hotel.
Job Responsibilities 2
  • Providing information regarding the Hotel, town attractions, activities etc.
  • Check on VIP reservations, complete their pre-registration formalities.
  • Allocate rooms to all arriving guests.
  • Maintain up-to date information on room rates, current promotions, offers and packages
  • Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
  • Co-ordinate with housekeeping for clearing of rooms.
  • Collect Guest feedback during guest departure along with thelikes and dislikes.
  • Perform basic cashier activities as and when required.
  • Maintain guest lockers for safe custody.
  • Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
  • Give proper and complete handover to the next shift
  • Should be able to handle all guests without bias or prejudice.
  • Follow the house rules and policies laid down by the management.
Additional Responsibilities 3Job Knowledge & Skills
  • Good guest interaction skills.
  • Good listening skills.
  • Sound decision making.
  • Good interpersonal and communication skills.
  • Leadership/People management.
  • Exceptional interpersonal skills.
  • Excellent written and verbal communication.
  • Good time management and organizational skills.
Job ExperienceMinimum 3 years of experience (required)Minimum 1 years in GCC (preferred)CompetenciesEducationDiploma

Keyskills :

APPLY NOW

Related Jobs

© 2023 HireeJobsGulf All Rights Reserved