| Job Location | Qatar |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Guest Service Center Agent (Female)* Al Wakrah, Qatar * Full-time* Company Location: Souq Al Wakrah Doha Hotel by TivoliCompany DescriptionFounded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.* To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.* To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties.* To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.* Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.* To be proactive and innovative, suggesting alternatives that meet guest needs.* To develop a close and harmonious working relationship with all hotel departments,* To attend hotel events, daily shift briefings and training to improve professional skills.Qualifications? A strong focus on customer service ? Prior experience in hotel front office operations is preferred ? Excellent communication skills; fluency in English & Arabic will be an asset. ? Be able to work shifts, weekends and public holidays ? Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred Guest Service Center Agent (Female) * Al Wakrah, Qatar * Full-time
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