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Front Desk Supervisor

1.00 to 10.00 Years   Qatar   10 Aug, 2022
Four Seasons
1 Jobs Openings
Job LocationQatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine?s 100 Best Companies to Work for, every year since the survey began in 1998.In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts:?The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It?s the Golden Rule ? the simple idea that if you treat people well, the way you would like to be treated, they will do the same.? This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for.Join our Team

  • Work on a team that is built on mutual respect, collaboration, excellent service.
  • Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
  • Four Seasons have been ranked in FORTUNE Magazines 100 best companies to work for since 1998.
Four Seasons Hotel Doha:-?Gazing over the Arabian Gulf, with a private beach and marina curving at its feet, Four Seasons Hotel Doha is a traveler?s haven fashioned to the finest international standards. It is the centrepiece of Doha?s outstanding waterfront landmark, the West Bay business and residential complex. Four Seasons is home to 237 guest rooms overlooking land and sea, nearly a quarter of which are suites. With refreshing contemporary elegance, the accommodations are enhanced by carefully detailed comforts and 21st-century conveniences.?Our Team:- ??Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example, we set for one another. In all our interactions with our guests, Guests, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.-The Front Office Supervisor will oversee the staff during all shifts. The Front Office Supervisor will assist with overseeing the guest experience. They will work closely with the team members from all departments to assure that standards are being met. The Front Office Supervisor responds to a wide variety of guest requests by accurately assessing the guests needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction while complying with all Four Seasons? policies.Essential Functions:-
  • Supervise the activities at the Front Desk during daytime and overnight shifts. Assist Front Office Leadership team with training and providing feedback to team when needed.
  • Ensures communications and follow-up on any problems, guest requests or special requirements.
  • Resolves guest complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists Guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
  • Reviews late arrivals, next day early arrivals and departures to plan for the next day?s activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
  • Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
  • Utilizes a variety of computer systems to check guests in and out, run daily reports, run night audit reports, and select and block rooms for arriving guests.
  • Complies with Four Seasons? Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
  • Works harmoniously and professionally with co-workers and supervisors.
  • Assists with responsibilities and duties as required throughout the hotel.
Preferred Qualifications and Skills
  • Degree Holder, preferably in hotel and restaurant management
  • 2-3 years of experience in a similar role or as a Front Desk Agent
  • Excellent command of English, Arabic is an advantage
Our Offering:-??Opportunities to build a successful career with global potential ??Unique strong culture - diversity of 50 different nationalities??Living accommodation in high quality, well-resourced apartment?Excellent Training and Development opportunitiesEmployee Recognition Programs?Complimentary nights at FS Hotels WorldwidePaid annual home leave tickets??Complimentary meals in employee restaurants??Free transportation to work??Medical coverage??Work Authorization:-??The hotel will apply for the work authorization for a successful candidate.?Learn more about employment with Four Seasons:-??You could also learn more about employment with Four Seasons via the following channels:??https://www.facebook.com/FourSeasonsJobs??https://www.linkedin.com/company/four-seasons-hotels-and-resorts??http://jobs.fourseasons.com??https://twitter.com/FourSeasonsJobs

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