| Job Location | Qatar |
| Education | Not Mentioned |
| Salary | $2,000 - $3,000 |
| Industry | Automotive Repair, Spare Parts, & Support Services |
| Functional Area | Not Mentioned |
- Ensure Outstanding customer care at all times.- Maintains a friendly, cheerful and courteous demeanour at all times- Courteously and accurately answers inquiries from potential customers- Responds to telephone and in-person inquiries regarding services provided and price list and customers cars status and progress.- Uses suggestive welcoming and selling techniques to help the sales and the advisors to increase sales and revenue and customers satisfaction- Supervise daily reception process ensuring all team members adhere to standard operating procedures.- Direct the work of the reception, resolve issues/problems and make sure to ensure a quality operation.- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.- Adhere to company policies and procedures.- Direct the customers to the the right advisor after checking and understanding the customer preferences and special requests.- Build strong relationships and liaise with all other departments especially workshop, sales and administration- Operates the DMS system including, assisting incoming & outgoing calls, follow up and car checking operations- Cross Check all billing and warranty instructions are correctly updated- Controls cash / card transactions at the front desk and maintains complete responsibility for all invoices and warranties given to the customers.- Supervise the operations of the reception to ensure an optimal level of service and hospitality is provided to the guests.- Performs other duties as assigned, requested or deemed necessary by management.- Ensure reception log book and company DMS and internal sheets are always updated and actioned upon.
Keyskills :
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