Executive Housekeeping Manager

Job Description

Job SummaryTo lead and manage all aspects of daily housekeeping operations across the hotel to enable the delivery of an outstanding guest service and to maximise profitability. The role holder supervises and controls cleaning and servicing of all bedrooms, restaurants, functions and public rooms in the hotel to ensure Assets Hospitality standards are enforced and maintained at all times.Job Responsibilities 1

• Contribute to the development and execution of the departments short to mid-term plans to ensure alignment with the divisions strategic priorities and contribute to the development of annual business plans for the assigned areas of responsibility to support the achievement of financial objectives.
• Monitor, control and report key performance indicators related to the department, to track performance and recommend corrective actions.
• Manage the performance management, career progression and activities of direct reports by setting annual objectives, identifying training opportunities, mentoring, coaching and providing constructive feedback to improve their performance.
• Contribute with ideas that support an efficient and effective structure and resource allocation for the department, to ensure smooth workflow of operational processes and optimal utilization of resources.
• Provide input into the preparation and consolidation of the departments budget, monitor financial performance during the year and identify areas of unsatisfactory performance (if any), and recommend mitigating actions.
• Organize and supervise the activities and work of direct reports to ensure that all work within a specific team is completed to the required standards and in line with Emaar operating policies and procedures.
• Provide on-the-job training and constructive feedback to subordinates to support their overall development.
• Ensure compliance to all relevant QHSSE management procedures and controls within a defined area of activity so that Emaar provides a safe, world class, secure and environmentally responsible service to customers, the public and its own people.

Job Responsibilities 2

• Motivate subordinates and contribute to the identification of opportunities to take part in change initiatives, programmes and projects that reflect international best practice and changes in the competitive environment.
• Direct all housekeeping operations across the hotel to ensure compliance with internal policies and standards and to ensure housekeeping operations contribute to the delivery of a high-quality guest experience.
• Lead and manage a team of housekeeping supervisors to ensure coverage and availability of housekeeping staff so that room turn-arounds are executed in a timely and efficient manner.
• Compile and submit, on a yearly basis, the operating budgets, the capital expenditures, and the departments requirements for linens, uniforms and all other consumables.
• Design, implement and review housekeeping standard operating procedures and policies to enforce consistent application of brand and visual standards and to ensure cost-effective housekeeping operations.

Additional Responsibilities 3Job Knowledge & Skills

• Excellent customer service skills
• Amazing interpersonal abilities
• Top-of-the-line organizational skills
• Ability to handle multiple tasks at once
• Amazing time management skills
• A degree in hotel management is preferred
• Incredibly detail oriented
• Able to work nights and weekends

Job ExperienceMinimum 9years of experience (required)Minimum 5years of supervisory experience (required)Minimum 2year in GCC (preferred)CompetenciesAgility - ProficientCreates Strategy M1Cultivates Loyalty & Integrity - ProficientDemonstrates Accountability - ProficientDemonstrates Resilience - ProficientDevelops Future Leaders - DevelopingDisplays Customer Centricity - ProficientDrives Performance M1Promotes Teamwork - ProficientShows Entrepreneurial Spirit - ProficientStrives for Innovation - ProficientAgility - DevelopingCultivating Loyalty & Integrity - DevelopingDemonstrates Accountability - DevelopingDemonstrates Resilience - DevelopingDisplays Customer Centricity - DevelopingPromotes Teamwork - DevelopingShows Entrepreneurial Spirit - DevelopingStrives for Innovation - DevelopingEducationBachelors Degree

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