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Enterprise Services Support Senior Specialist

4.00 to 5.00 Years   Qatar   13 Jan, 2023
Vodafone Qatar
1 Jobs Openings
Job LocationQatar
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryTelecommunications
Functional AreaNot Mentioned

Job Description

With us you will:Be responsible for Managing the Enterprise day to day Operations objectives for all Fixed products (CI, SIPT, IPVPN, EVPN, WDM,SD-WAN?Etc.), which includes configuration & provisioning and troubleshooting End to End responsibility, Order desk function and ensure all the services are handed over within the agreed SLA with the business and customers.

  • Manage the day-to-day operations of the Fixed including Enterprise and Broadband configuration, ensures that work processes are implemented as designed and comply with established standards and procedures.
  • Manage the order desk function to track for the full e2e cycle of the enterpriseproducts delivery
  • Responsible for and coordinate the provisioning:
  • IP platforms (BNGs, customer CPEs, backhaul routers, NNIs?etc.)
  • Tx Platforms (Microwave, WDM, ONT?etc.)
  • Voice platforms ( IMS, CTS, SBC, HSS, SIP, H232, PBX, Signaling flow to establish IMS call, Call flow for voice,
  • Performance report products
  • Order desk to log the new requests and customer orders in the system
  • Apply service configuration for enterprise solutions (CI, IPVPN, EVPN, SIP-T, PRI, WDM?etc.)
  • Apply service request for configuration changes
  • Engagement with Sales, Presale and Technology solution and delivery teams
  • Configuration management.
  • Update and maintain configuration database/inventory
  • Handover tested services to service operation team on a technical level.
  • Coordinate the troubleshooting of new product deliveries in case of failures with other stakeholders.
  • Handling the incidents/follow up with various teams until problem resolution within agreed SLA for all enterprise services (CI, IPVPN, EVPN, DDOS, DWDM, IOT?etc.)
  • Proactive Monitoring and ensure Associated actions are proposed to resolve the alarms. Regular health checks performed to avoid uncontrolled outages.
  • Contribute to the identification of opportunities for continuous improvement of processes and practices.
  • Develop Complete preventive maintenance schedule, and validate reports sent by Vendor to reflect the actual performance in the monthly invoicing
  • Respond quickly and effectively to resolve various trouble tickets, monitoring system and network performance issues in accordance with applicable policies, standards and procedures. And Comply with and perform quality assurance programs.
  • Serve on a rotational on-call schedule for emergency repairs and maintenance and Insure satisfactory completion of work by

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