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Engineer ? Lead Technician

2.00 to 4.00 Years   Qatar   08 Apr, 2022
Confidential Company
1 Jobs Openings
Job LocationQatar
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryTelecommunications
Functional AreaNot Mentioned

Job Description

? Operate and maintain packet based transport networks comprising the below domains

  1. National MPLS Backbone
  2. Access Network
  3. Mobile IP Network
  4. ISP Backbone
  5. BRAS
  6. ASBR
  7. DPI/URL Filtering
  8. load balancer
? Track end to end incidents (Alarms, logs etc)? Facilitate efficient handling of Level-3 support calls escalated by NOC (Customer Services call center- Level 1, and NOC - Level 2)? Timely resolution of fault alarms escalated by NOC on 24x7 basis? Assign incidents to technical resources and track progress? Identify and Investigate repeated issues/trends? Coordination with various stakeholders for complex and escalated issues? Analysis of the root cause of issues and generate RCA report? Track bugs in software and coordination for the roll-out of fix? Track hardware defects and coordination for the roll-out of fix? Manage support escalation with equipment vendors and track SLA?s? Analyze and report on impact of proposed changes? Establish and monitor a process to analyze fault alarm trends and timely escalation to design team? Establish and monitor a process to analyze trends of customer complaints and correlate with anynetwork abnormality? Coordinate with other stake holders to determine the root cause and fix complex service issues? Identify and implement optimizations to proactively correct design flaws? Regular reporting/updates to management and NOC for major network faults? Ensure all network elements are properly integrated and monitored in NMS Systems? Participate and contribute in defining the strategy for the evolution of packet transport network

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