Telecommunications; Sales Outsourcing; Internet & E-commerce
Functional Area
Not Mentioned
Job Description
Purpose:
We strive for excellence in all we do by continuously reassessing and improving our
processes, the way our shops run and, most importantly, by looking forward for the growth of the business.Context/ Background:
Effective and efficient supervision helps in serving better work performance, building good human relations, creating a congenial and co-operative environment. This all helps in increasing productivity, and provide best customer service in town.
ROLE ACCOUNTABILITIES:
Customer Service RSE/Supervisor should be ready to serve the customer needs and should greet every customer who enters in the shop with smile.
Product Knowledge RSE/Supervisor should know the products and services we offer in the shop to ensure we give the customer accurate information to build trust and continue to promote the product.
Professionalism To make sure all staff delivered the professionalism by giving a better customer service.
Handling complains To make sure will achieve the customer satisfaction.
Business Impact
Ensure to meet the set target, assure that employees are giving great service to clients and working as a team.
Costs &Profitability
Being pro-active in giving suggestions to lessen cost and increase the company?s profit.
Problem Solving
We are the one who is responsible in solving client?s dissatisfaction with the service of his/her employee. We are responsible to know employee?s side before taking any action against their employees. Let the staff understand that we should have to reach a mutual goal of a good performance and they need the Supervisor?s feedback and our aim it to meet our customer?s satisfaction.
Planning &Organizing
To ensure that his/her employee are doing their job well, communicate with them in a proper way, all are documented properly such as reports of stocks, promotions and all files needed by ministry are filed.
Articulates and encourages enthusiasm for a shared vision, mission, and/or change initiative along with guiding the performance of others, holding them accountable for their actions and sets good example for subordinates.
Communicating, negotiating & influencing
Communicates clearly, listens effectively; keeps others informed of necessary and factual information; deals effectively with conflict, and avoids negative gossip.
Decision Making
To let decide for his/her own shops, leave of employees, refund/exchange in the shops according to sales policy and Qatar Laws.
KEY PERFORMANCE INDICATORS (KPI) - (To measure and monitor the performance of the role in thecontext of the Section/Department?s activities)
Staff should aware and contribute the set target among his/her staff. Monitor everyday sales and push/motivate staff and make suggestions on how to increase sales.
