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Digital Experience Engineer

1.00 to 10.00 Years   Qatar   16 Oct, 2023
commercial bank of qatar
1 Jobs Openings
Job LocationQatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryBanking
Functional AreaNot Mentioned

Job Description

Key AccountabilitiesDigital Experience Engineer will assist in carrying out Administration, Maintenance and Support tasks related to Digital Experience management.The Digital Experience Engineer is expected to carry out the following:

  • Drive change assessment and implementation, within ITSM scope
  • Workstation and Patch Management (Microsoft Windows and MacOS)
  • Vulnerability remediation and mitigation for Microsoft and 3rd party software
  • Remote Server Administration Tools (Active Directory, DHCP, DNS, Group Policy Management, File Server, RDP)
  • Automation of tasks through scripts (batch, VB, PowerShell) and/or SCCM
  • Administration, Support and Maintenance of Virtual Desktops Infrastructure (Citrix Director, Citrix Studio and VMWare VCenter)
  • SCCM Administration and Maintenance (App/Package/Update/OS Creation, Deployment & Monitoring, Reporting, Compliance, etc.)
  • Enforce Data Protection and Data Leak policies and mitigation steps (Local Admin, USB & CD Access)
Other Accountabilities
  • Dealing with incoming faults in a professional, courteous manner over the phone, Tickets & On site.
  • Taking ownership of faults and managing them in a logical and methodical manner.
  • Correctly logging incidents and faults, categorizing and prioritizing them in line with team procedures.
  • Conducting full and thorough diagnostics with end users to enable first point of contact fault resolution.
  • Ensuring all faults are progressed & cleared within SLA ? escalating to other internal and external teams as appropriate.
  • Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress.
  • Diagnosing and resolving problems to the customers satisfaction

Keyskills :

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