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Customer Service Representative

1.00 to 10.00 Years   Qatar   23 Mar, 2023
Confidential Company
1 Jobs Openings
Job LocationQatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryFacilities & Property Management; Amusement & Recreation Facility
Functional AreaNot Mentioned

Job Description

Customer Service Representative - MallJob SummaryResponsible for acting as a liaison between customers and companies. He/she ensures that the maximum number of phone calls are picked up on a daily basis and inquiries are processed in a timely manner. This position also ensures to escalate complaints across a number of communication channels that leads to excellent professional customer service.Principal Accountabilities

  • Communicate˙and proactively interact with customers addressing concerns or question
  • Maintains a positive, empathetic and professional attitude toward customers at all times
  • Provides feedback on the efficiency of the customer service process
  • Maintains customer records by updating account information
Job Responsibilities
  1. Answer telephone calls in a timely manner and ensure proper customer service is being delivered.
  2. Order entry (received orders by phone, email)
  3. Discuss any issues with Direct Manager regarding orders and changing of existing orders
  4. Communicate with customers regarding their order status
  5. Process pickups / adjustments / couriers / special orders
  6. Logistic arrangements for deliveries and/or pickup
  7. Liaise with internal departments relating to issues regarding transportation, purchasing, etc.
  8. Ensure˙documents are received and transmitted in an efficient manner
  9. Maintain filling, ordering, work / call sheets, invoicing on a daily basis
  10. Order entry management ? running sales reports, set new item codes
  11. Greeting customers and other visitors; Answering, screening and forwarding phone calls; Taking and relaying messages
  12. Compile reports on overall customer satisfaction
  13. All other duties as assigned.˙˙

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