Customer Service Representative

1.00 to 10.00 Years Qatar 09 Jun, 2022

Job Location	Qatar
Education	Not Mentioned
Salary	Not Mentioned
Industry	Call Centers & Customer Care Outsourcing
Functional Area	Not Mentioned

Maintains solid customer relationships by handling questions and concerns over the phone with speed, accuracy and professionalism.
Provide first call resolutions on all customer complaints.
Manages and logs database records on customer service issues
Guide customers on available Ooredoo products and services, packages or value-added services
Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Ensures proper recording and closure of all issues.
Research, analyzes and identify solutions to resolve customer issues.
Follow-up and check complaint status with the concerned department by emails.
Ensure a high level of call standard and customer satisfaction
Participate in regular workgroup meetings and training workshops.
Provide support to other staff members when required in a professional manner
Knowledgeable of customer service principles and practices

Keyskills :

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