Customer Service Agent

1.00 to 10.00 Years Qatar 15 Jul, 2024

Job Location	Qatar
Education	Not Mentioned
Salary	Not Mentioned
Industry	Call Centers & Customer Care Outsourcing
Functional Area	Not Mentioned

Job SummaryCustomer Service Agent is a primary point of contact for Tenants at Alternative Assets buildings.Key Accountabilities

Attend to all tenant requests personally or through the phone
Build sustainable relationships and trust with customer through open and engaged communication model
Identify and assess client needs holistically at point of contact & deliver delightful experiences
Collect customer feedback on the quality of services
Inputall tenant requests into Propco system for proper action by concerned department
Generate leasing leads at point of contact based on assessment of client needs
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Collaboratewith other Alternative Assets departments to enhance customer services and brand awareness
Aligncustomer experience strategies with marketing initiatives. as well as informing customers about new offers
Documentprocesses and logging technical issues, as well as customer compliments and complaints
Identifycustomer needs and taking proactive steps to maintain positive experiences

Keyskills :

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