Customer Experience ? Lead Business Analytics Officer

Job Description

Customer Experience ? Lead Business Analytics OfficerIztok Franko * Full Time * Posted 3 days agoQatar AirwaysAbout the jobAbout The RoleAs aLead Business Analytics Officer, you are responsible for building robust data-led business cases, evaluating enterprise level projects financial viability, future-proofing customer experience innovations based on the voice of the customer, and defining executive level reports. This role will be critical in turning big data into critical information and knowledge that can be used to make strategic business decisions and drive change in the customer experience division. You will be leading the discovery processes with stakeholders to identify business requirements and expected outcomes by modelling complex problems, discovering insights and identifying opportunities through the use of statistical, algorithmic, mining and visualisation techniques You will be required to craft strategic frameworks and engaging narratives with quantitative and qualitative data. You will be responsible to design and lead initiatives including research and diagnostics to improve the customer experience.Be part of an extraordinary storyYour skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You?ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what?s never been done before. Together, everything is possibleQualificationsAbout youA successful candidate will have- Bachelor?s level with minimum 4 years of job-related experience required or High School/Vocational/ Diploma or Equivalent with minimum 5 years of job-related experience. It is essential to have ? * Minimum of 6 years relevant experience is preferred* Experience in primary market research and qualitative and quantitative analysis roles* Experience handling reporting and analysis of complex customer and/or commercial data.* In depth understanding of current market conditions including competition landscape.* Expert skills with Microsoft Excel.* Specialist skills in different analytical and visualization systems and tools such as SAS, SQL, Power BI, SAP BOBJ.* Skills in data extraction, transformation and visual analytics* Excellent English communication skills, both verbal and writtenAbout Qatar Airways GroupOur story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We?ve grown fast, broken records and set trends that others follow. We don?t slow down by the fear of failure. Instead, we dare to achieve what?s never been done before. So whether you?re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.How To ApplyIf you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application. To apply for this job please visit . Iztok FrankoI am passionate about digital marketing and ecommerce, with more than 10 years of experience as a CMO and CIO in travel and multinational companies. I work as a strategic digital marketing and ecommerce consultant for global online travel brands. Constant learning is my main motivation, and this is why I launched Diggintravel.com, a content platform for travel digital marketers to obtain and share knowledge. If you want to learn or work with me check our Academy (learning with me) and Services (working with me) pages in the main menu of our website.INCREASE YOUR ONLINE SALES!Thanks! Check your email to confirm the subscribtion. Seems like something went wrong. Please, try again or contact us.*Feb 02nd 2022*Mar 18th 2021*Feb 10th 2021*Jan 20th 2021*Aug 10th 2020 Diggintravel - Smarter Travel Marketing Thanks! Check your email to confirm the subscribtion. Copyright ? 2016-2022 .Privacy OverviewAlways Enabled

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