Core Agent

Job Description

In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts: The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. Its the Golden Rule the simple idea that if you treat people well, the way you would like to be treated, they will do the same. This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for.  Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazines 100 Best Companies to Work for, every year since the survey began in 1998. Join our Team 

• Work on a team that is built on mutual respect, collaboration, and excellent service. 
• Four Seasons provides employees with the same level of care that we expect to be shared with our guests. 
• Four Seasons have been ranked in FORTUNE Magazines 100 best companies to work for. 

Four Seasons Doha Serviced Apartments at The Pearl Qatar:　 The upcoming project will include 161 fully-furnished apartments, perfect for both short and long-term stays, as well as 84 Private Residences, set along a private beach surrounded by lush gardens. Guests and residents alike will enjoy a full range of state-of-the-art amenities, including a signature restaurant by Michelin-starred chef, Joël Robuchon. Our Team:　　 Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.  Who We Look For: We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do. The Four Seasons Doha Serviced Apartments is looking for Core Agent who share a passion for excellence and who infuse enthusiasm into everything they do. Our Core Agent have the opportunity to shape guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. This position reports to the Core Manager.            Essential Functions:

• Core Agent is responsible for: selling the hotel and providing information to prospective guests, capturing sales from the incoming calls and coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, Room Service.
• Ensure our guests are well looked after from the start
• Ensure that all communication channels operate flawlessly, including the hotels phone and paging system
• Provide general information about the hotel and assist callers as well as respond to emergencies by connecting to the appropriate individuals by phone or radio
• Make recommendations to accommodate guests preferences and dietary restrictions

• Due to the central core nature of this position, the Core Agent also acts as the friendly and courteous voice of the operator.  

• The Core Agent is an authority on all restaurant food menus, alternative cuisine and all beverage lists.  

• The Core Agent oversees the entire sequence of service ensuring guest room accommodations, spa appointments and restaurant reservations, are correctly processed and carried out within the stated delivery time according to Four Seasons Standards. 

• The Core Agent will always offer professional and friendly service while multitasking, problemsolving, and ensuring all of the guests needs are met.  

• The Core Agent will be a willing team player, comfortable with computer systems as well as communicating over the telephone. 

• The Core Agent will maintain excellent personal presentation and interpersonal skills and will maintain a clear and pleasant voice along with a positive attitude 
• Listen to guest complaints and handle those complaints graciously while actively and creatively finding solutions for the guests. Ability to identify when unable to assist guest and communicate with management in a timely manner to ensure the guests complaint can be addressed as soon as possible. 

• Communicate with all departments as needed over multiple platforms including Teams, HotSOS, Vocera, email, radio and in person to ensure all specific requests and demands are met quickly and accurately. 

• Communicate with guests on multiple platforms, including FS Messenger, phone, email and in-person. 

• Work closely with the Concierge staff to coordinate guest requests and activities. 

• Ability to work entire shifts supporting other departments including Front Desk, Guest Services, and Concierge. 

• Handle hotel emergency procedures and situations with maturity and professionalism.

• Perform tasks and projects as delegated by the Core Supervisor, Core Manager, Front Desk Assistant Manager, Front Desk Manager, Chef Concierge, Front Office Manager, Front Office Supervisor or Rooms Division Manager. 

    Preferred Qualifications and Skills

• Degree Holder, preferably in hotel & tourism management
• 1-3 years of experience in related field
• Excellent command in English, Arabic is an advantage

Our Offering:-　　Opportunities to build a successful career with global potential 　　Unique strong culture - diversity of 50 different nationalities　　Living accommodation in a high quality, well-resourced apartment　Excellent Training and Development opportunitiesEmployee Recognition ProgramsComplimentary nights at FS Hotels WorldwidePaid annual home leave tickets　　Complimentary meals in employee restaurants　　Free transportation to work　　Medical coverage　　 Work Authorization:-　　Hotel will apply for the work authorization for a successful candidate.　 Learn more about employment with Four Seasons:-　　You could also learn more about employment with Four Seasons via the following channels:　　https://www.facebook.com/FourSeasonsJobs　　https://www.linkedin.com/company/four-seasons-hotels-and-resorts　　http://jobs.fourseasons.com　　https://twitter.com/FourSeasonsJobs

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