Commercial KPI

Job Description

Role Title: Commercial KPI ExpertBusiness Unit: Starlink QatarDepartment / Section: MarketingA. ROLE & CONTEXTPurpose:Starlink is looking for Qualified & Experienced Sales Channel Operations Expert to design, implement and manage all channel programs and channel operations.Context:Establish and deliver KPIs, helping the sales organisation to rank all clients, identify weak spots and deliver performance improvement programmes and awards in collaboration with Network Development.B. ROLE ACCOUNTABILITIESResponsibilities

• Develop a set of KPIs to monitor the performance for all end users and clients in collaboration with Regional Presidents and Head of Network development
• Organise and run the Retail Activity Room to monitor sales performance whenever needed
• Develop in collaboration with the Head of Network Development and all Regions an annual award.
• Responsible for the effective organisation and delivery of the annual awards
• Strong task and people management of project team providing coaching and business direction where needed.
• Effective leadership of project dependent Business resources.
• Manage key stakeholders and their expectations through effective updates and communication on plans and progress reporting.
• Manage risks and issues; escalating cross project risks and issues through functional management.
• Create and execute project work plans and revisions as appropriate, with the goal of meeting change requests and requirements.
• Identify resources needed and assign individual responsibilities
• End to End ownership and accountability for Sales Targets & Growth
• End to End ownership and accountability for Quality & Lifetime of Sales
• End to End ownership and accountability for Gross Revenue Engaged
• End to End ownership and accountability for Incremental Revenue
• End to End ownership and accountability for Cost and Cost to Revenue KPI
• Closely monitor the Health KPI of Respective Business Domain
• Keeping an eye on potential risks which exist within our Target Base which will impact the suitability of the respective business domain
• Coordinates with Marketing Team for how Telemarketing can contribute to overall Gross Adds, Net Adds, Revenue and EBITDA targets of the B2C Postpaid/Fixed Business
• Works closely with Pricing and Finance Teams for quarterly closures (Sales Targets, Revenue Targets, Cost Targets, Initiative Business Cases, Commission Business Cases, Incentive Programs)
• Create synergies between the support functions?Campaign Management, Performance Optimization, Systems Management, Front End Engagement and Segment Subject Matter experts to maximize the business results
• Design & Launch Trade Promotions for achieving the Business Results
• Design & Launch Consumer Promotions in coordination with Marketing Team.
• Work closely with the Analytics Team and Market Research Team to generate insights for improving the business performance
• Champions scientific practice; promotes and supports the use of data and advanced analytics for commercial decision making
• Develop and manage the execution of road maps for respective domain related Initiatives.
• Create a balance between the long term suitability of the business and achieving short term business targets
• Manage the complete lifecycle of respective business domain initiatives comprising of Risk Identification, Initiative Design, Internal Stakeholders Alignment, Business Case Development, Finance Review, QMC Approval, IT Development, Cross BU Alignments and Front End Training.
• Responsible for the development and enhancement of IT infrastructure/systems required for executing the respective business domain Initiatives

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