Performed outbound calls to contact delinquent customer and request for customer payment to cover overdue amount
Ensuring service level targets are met on daily basis.
Maintain all communication with customer well recorded for future collection activities.
Raise request for legal case if needed to secure customer obligation.
Arrange to block defaulters and guarantors accounts to recover past dues
Follow up with the branches and account officer for recovery purposes.
Follow up with employers to get the status of their defaulted employees and follow up with employer for End of Service benefits in case of resignation/termination cases.
Help in early identifications of skips and remedial action and perform early tracing activities.
Blocking of the accounts in case of No Salary transfer/Loss of employment. Ensuring the set call targets are met on daily basis.
Ensure the customers accounts are debited on timely basis to cover the overdue payments.
Providing timely feedback on any company performance to restrict the companies and avoid any further loss to the bank.
