Call Center Workforce Management

1.00 to 10.00 Years Qatar 04 Jan, 2023

Job Location	Qatar
Education	Not Mentioned
Salary	Not Mentioned
Industry	IT Services; Telecommunications; Call Centers & Customer Care Outsourcing
Functional Area	Not Mentioned

Supervision and developed of Workforce Management staff (Exempt and Non-exempt)
Ensures service levels and productivity goals are met. Implements and maintains workforce management platform.
Provides all workload forecasting and consequent staffing planning to meet service goals.
Maintains and analyzes workforce performance, lead analysis and staffing change data for continuous quality and productivity improvement.
Coordinates all reporting related to Workforce Management.
Develops and maintains scheduling processes for Sales and Customer service agents.
Serves as the resident expert on the Workforce Management software package.
Participates in strategic planning and goal development.
Integrates outbound dialer campaigns to support staffing levels.

Keyskills :

APPLY NOW

Related Jobs