Call Center Team Leader

1.00 to 10.00 Years Qatar 04 Jan, 2023

Job Location	Qatar
Education	Not Mentioned
Salary	Not Mentioned
Industry	IT Services; Telecommunications; Call Centers & Customer Care Outsourcing
Functional Area	Not Mentioned

Facilitating meetings with supervisors to discuss performance issues and provide feedback on progress
Managing employee performance, including conducting performance evaluations and providing feedback to employees
Managing work schedules and overtime hours for the team, making sure that all shifts are covered
Conducting training sessions to help employees improve their skills and learn new processes
Reviewing incoming calls or chats to determine how best to respond to customer inquiries
Scheduling meetings to discuss issues or concerns with customers or other departments within the company
Monitoring call center activity to identify opportunities for improvement or resolve problems in real-time

Keyskills :

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