Call Center Quality Analyst

1.00 to 10.00 Years Qatar 04 Jan, 2023

Job Location	Qatar
Education	Not Mentioned
Salary	Not Mentioned
Industry	IT Services; Telecommunications; Call Centers & Customer Care Outsourcing
Functional Area	Not Mentioned

Monitor, evaluate and score inbound calls against established quality assurance instruments and standards
Review, evaluate, and score open and closed customer issues tickets against established quality assurance instruments and standards
Participate, as needed, in calibration sessions, employee communication sessions, and/or creation of communication tools
Supports and communicates business goals, quality standards, processes and procedures and policies
Ensures the call center agents adhere to predetermined quality assurance standards and the business?s standard operating procedures

Keyskills :

APPLY NOW

Related Jobs