Call Center Agent (Bilingual)- Banking

2.00 to 5.00 Years Qatar 24 Jan, 2023

Job Location	Qatar
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Recruitment & Employee Placement Agency; Call Centers & Customer Care Outsourcing; Banking
Functional Area	Not Mentioned

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication ?scripts? when handling different topics
Identify customers? needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Keyskills :

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