| Job Location | Qatar |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Call Center AgentJob Location : QatarPrincipal Accountabilities :•Handles Inquiries, Requests, Sales and Service Campaigns and Complaints received via Inbound and Outbound Call•Conducts Customer Satisfaction surveys for Sales, Service, Certified Pre-owned Vehicles, Parts, Fleet, Rent a Car and HED•Contacts Recall Customers•Creates, follows-up, and escalates Requests, Inquiries and Cases to different Departments•To document important information that transpired during the call.•Update customer data in SAP.•Maintain or Exceed the Target for Call Quality•Maintain or Exceed the Target for Total Number of Surveys done•Support the CRM Department with all activities as and when required by management•Call Center Experience - Minimum 3 Years•Bilingual - Arabic & English is a must•Good communication skills
Keyskills :
Call Center Experience
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