| Job Location | Qatar |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | CustomerService/Telecalling |
| Functional Area | Not Mentioned |
Call Center AgentJob Location : QatarJob Responsibilities :?Manage large amounts of inbound and outbound calls in a timely manner?Follow communication ?scripts? when handling different topics?Identify customers? needs, clarify information, research every issue and provide solutions and/or alternatives?Seize opportunities to upsell products when they arise?Build sustainable relationships and engage customers by taking the extra mile?Keep records of all conversations in our call center database in a comprehensible way?Frequently attend educational seminars to improve knowledge and performance level?Meet personal/team qualitative and quantitative targetsJob Knowledge & Skills :?Strong phone and verbal communication skills?Active listening skills?Customer focus and adaptability to different personality types?Ability to multi-task, set priorities and manage time effectively.?Excellent management, organization, and time management skill.?Strong problem-solving skill?ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.Job Experience :?Minimum 2 years of total experience?1 year GCC experience preferred
Keyskills :
GCCexperience
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