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Call Center Agent

1.00 to 10.00 Years   Qatar   05 Apr, 2023
Confidential Company
1 Jobs Openings
Job LocationQatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryCall Centers & Customer Care Outsourcing; Telecommunications
Functional AreaNot Mentioned

Job Description

Call Center Agent (Arabic)General Purpose:Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.Main Job Tasks and Responsibilities:

  • Answer calls professionally
  • Respond promptly to customer inquiries
  • Research required information using available resources
  • Handle and resolve customer complaints
  • Provide customers with product and service information
  • Enter customer information
  • Effectively deal with job stress, angry callers, and upset customers
  • Use the most appropriate way to communicate with different behavior types on the telephone.
  • Display time flexibility towards shifts as per work floor requirements
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Communicate and coordinate with internal departments

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