Beauty Consultant

Job Description

Job Title: Beauty ConsultantJob Family: Retail & WholesaleJob Summary:The job holder of this position is responsible for delivering outstanding customer service to all customers and to use appropriate sales techniques and product knowledge to reach sales targets. The Beauty Consultant is accountable for counter cleanliness, stock replenishment, handling new launches, promotion of products and merchandising. The job holder of this position is also required to maintain high levels of standards in terms of grooming.Key Responsibilities:Organizational:Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent mannerOperational:Implement activities under minimal supervisionEscalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a mannerGuest Experience Focus:Build and maintain guest experience standards in order to build strong loyaltyAddress customers queries about products, prices, availability, product uses, and servicesCommunicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers expectations Beauty Consultant Guest Experience Stock Replenishment Beauty Advisory Sales Administration Product Knowledge Customer ServiceAdvise customers on product ranges best suited to their needsDemonstrate usage and benefits of various brands and productsSales Focus:Generate sales, while achieving line and sales targets, using make up knowledgeSell-out target tracking at store levelGenerate daily sales reports Participate in achieving incentivesTrack post-launch sales at store levelEnsure merchandising levels in the store are met as per the brand guidelinesStock Replenishment:Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate timesReport stock shortages using the stock order formEnsure stock receipt as per set proceduresParticipate in relevant projects and community activities as and when needed REQUIREMENTS: Competencies:Leadership Level:Prioritizing for Results & Operational Excellence FoundationBehavioral LevelCollaborating for Efficiency Foundation Drive,Entrepreneurship and Adaptability FoundationCommunicating Effectively FoundationDeveloping and Managing Self-Awareness FoundationCore Functional Level:Guest Experience Focus IntermediateHybrid Understanding IntermediateInfluencing & Negotiating FoundationBusiness & Financial Acumen FoundationDistribution-Specific Functional Competencies LevelCustomer/ Retailer Management FoundationDistribution Operations Foundation

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About Company

The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the groups success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Groups competitive edge in todays market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.