hireejobsgulf

Associate

1.00 to 10.00 Years   Qatar   14 Jun, 2023
Job LocationQatar
EducationNot Mentioned
SalaryNot Mentioned
IndustryBanking
Functional AreaNot Mentioned

Job Description

Key AccountabilitiesKey Performance Indicators:˙

  • ACD talk time/Occupancy
  • Calls answered within the set threshold
  • Product knowledge & customer service
  • Customer satisfaction rate (Monitoring & Coaching)
Other AccountabilitiesInternal:Team LeadersDaily reporting.All customer-related challenges and issues to be immediately raised with Team leaders.ManagersIn the absence of Team Leaders, approach help from ManagersTrainer /CoachFor quality feedback and training requirements˙

Keyskills :

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