Assistant Reservations Manager - Hotel

Job Description

Rixos Qetaifan Island North Opening mid-2022, Rixos Doha Qetaifan will comprise a 345-key hotel, along with a souq encompassing 11,000sq m of leasing space, a beach club, a theme park and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Slated to make its debut right before the World Cup, Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country?s biggest draws will be Qetaifan Island North?s waterpark attraction. The Icon Tower, the world?s highest tower of its kind, reaching 82 metres in height.Assistant Reservations Manager - HotelHe or she will be responsible for soliciting and managing of reservations related opportunities. Manages and provides training and work assignments to Reservations staff. Actively up-sells each business opportunity to maximize revenue. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides adequate service to our customers in order to maximize Revenue.What?s in it for you:

• Be part of a unique and complexresort in Qatar
• Take advantage of opportunities to be recognized for your professional contributions
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:

• Conducting Daily Reservations Activities.
• Responsible for both individual and groups reservation operations and department trainings and maximizing existing/new talents knowledge related to Systems, brand and products.
• Maintaining an accurate room inventory control and Reservations daily/weekly/monthly tasks.
• Regularly checks the input and the quality of data (Rates, segmentation, denials tracking, web contribution and intra bookings etc.).
• Update accurately the systems configurations with Allotment blocks, Rate codes, packages, Deposits, follow up-traces and release periods.
• Demonstrate complete product knowledge & understand rate structure, Segmentation and ensure sales conditions of contracts are reflected in a proper way in PMS.
• Ensure a proper teamwork, internal/External communication and supervise the reservation department at all times.
• Maximize conversion of direct bookings by providing a distinctive service through communication and sales skills.
• Maintain a good commercial relationship with all the bookers, Guest/companies/Agencies.
• Monitoring group reservation contracts, Coordinates with sales to process rooming lists, follow up Payments and release.
• Implement and control the Focus and other financial and audit procedures.
• Attend any inter-departmental meeting using this opportunity to encourage the interactivity with reservation team and to review the SOPS.
• Maintain proper and accurate reporting systems and ensuring the systems are accurately. updated with proper denials /cancellation reasons for tracking purposes and strategy formulating reasons.
• Tracks no-show/cancelled reservations and processes charges as needed.
• Create the monthly rosters covering operational hours, keep track of the attendance sheet, and leave balances.
• Support in the month end reports and other areas as required by the head of department.
• Supports customer loyalty and propertys brand standards by delivering service excellence throughout each customer experience, handles guest complaints and disputes following the instant pacification procedures.

Your experience and skills include:

• Degree in Hotel Management school, or general Business school.
• Knowledge of the concepts and evaluation of market analysis processes.
• A clear understanding of hotel industry is necessary as well as analytical capabilities, experience in study cases, market research and studies with mathematical background;
• Technologies and distribution tools
• PMS /Opera Cloud.
• CRS (TARS web distribution channels)
• OTA?s Extranets.
• Languages: fluent in English

Your team & working environment:At Accor, we are Heartists!Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Qetaifan Island,Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!Our Commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor?s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor, visitDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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