Assistant Director of Information Technology (IT)

Job Description

In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts: ?The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It?s the Golden Rule ? the simple idea that if you treat people well, the way you would like to be treated, they will do the same.? This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for. Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine?s 100 Best Companies to Work for, every year since the survey began in 1998.Join our Team

• Work on a team that is built on mutual respect, collaboration, and excellent service.
• Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
• Four Seasons have been ranked in FORTUNE Magazines 100 best companies to work for.

Four Seasons Doha Serviced Apartments at The Pearl Qatar:?The upcoming project will include 161 fully-furnished apartments, perfect for both short and long-term stays, as well as 84 Private Residences, set along a private beach surrounded by lush gardens. Guests and residents alike will enjoy a full range of state-of-the-art amenities, including a signature restaurant by Michelin-starred chef, Jo‰l Robuchon.Our Team:??Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.Who We Look For:We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.The Four Seasons Doha Serviced Apartments is looking for an Assistant Director of IT to join our talented pre-opening team! Dont miss this unique opportunity to be part of the worlds leading luxury hotel company! This individual takes ownership over their role and operation and can quickly connect to those around them. Confidence, adaptability, and the assurance of a quality experience make a successful candidate for this role. Essential Functions:

• Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day.
• Establish and maintain user procedures and hardware familiarization for all systems.
• Provide administration services, to include; contribution to technology capital and operating budgets.
• Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
• Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.
• Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
• Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards.
• Assist in the co-ordination of new acquisitions and major projects as required.
• Participate in property-level, corporate-initiated technology implementations.
• Good knowledge and support for Desktop OS and applications including patches.
• Provide direct guest support and quality support to function rooms and conference services.
• Administer Lotus Notes/Outlook, connection to global VPN and other communication tools.
• Must have strong interpersonal skills and be able to relate to all levels of staff.
• Must be able to assist hotel guests with technical requirements and issues.
• Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.
• Assist in the process of systems backup and recovery procedures.
• Assist in management of third party vendors.
• Provide 24 / 7 support for mission critical systems.
• Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance ? wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).
• Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT.
• Complies with Four Seasons? Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
• Works harmoniously and professionally with co-workers and supervisors

Preferred Qualifications and Skills

• 4-6 years of experience in related field
• Excellent command in English, Arabic is an advantage
• Service Passion for Luxury Hospitality and have an eye for detail.

Our Offering:-??Opportunities to build a successful career with global potential ??Unique strong culture - diversity of 50 different nationalities??Management - Living accommodation in a high-quality, well-resourced apartment?Excellent Training and Development opportunitiesEmployee Recognition Programs?Complimentary nights at FS Hotels WorldwidePaid annual home leave tickets??Complimentary meals in employee restaurants??Free transportation to work??Medical coverage??

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