Manage the Infrastructure and Networking team to enable an excellent service to customers and compliance with corporate guidelines.
Oversee the country office migration to a new VSAT network and new connectivity management platform (SD-WAN)
Review, design, and implement a cybersecurity strategy in line with Corporate IT Security strategy.
Review and create a Data Center optimization strategy at the CO, aiming at optimizing IT resources and cutting expenditure costs
Review the existing installation and, design and implement improvements to support an excellent operation.
Conduct regular maintenances, upgrades or enhancements of existing network and Data Center systems and applications
Assess related training needs for staff and help develop appropriate training material;
Lead and coordinate a team of IT support staff, including the capacity building of staff, to ensure individual, and team objectives are met.
Deliver training and advice to colleagues and end-users of IT services,
Proactively anticipate, resolve issues and ensure IT policies, procedures, systems and tools are accurately applied to assist WFP staff in conducting their work.
Oversee the maintenance of systems and hardware by junior technology assistants to ensure technology is running effectively for WFP staff.
Develop and deploy various documentation and equipment for use by WFP staff to ensure staff have access to the required IT services and products.
Manage the implementation of new standard applications to provide WFP staff with the tools they need to perform effectively.
Work with groups in IT service delivery and other staff to understand needs and support the development of integrated IT support services.
Design, implement and support the development and implementation of plans to deliver a full range of IT services and improvements to methods and processes to meet operational requirements.
