| Job Location | Dubai, UAE |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Senior Manager |
| Functional Area | Not Mentioned |
Roles & ResponsibilitiesJob Overview - The Senior Manager ? Security will be responsible for managing all Visa Application Centers within the country, ensuring compliance with operational procedures, optimizing revenue streams, enhancing profitability, maintaining high levels of customer satisfaction, and overseeing diplomatic interactions and relationships with the corresponding Mission/Embassy.Duties and Responsibilities : Oversee the business unit/processes within the country. Ensure compliance with processes, revenue generation, profitability, resource planning, and customer satisfaction. Manage profitability and achieve EBIT targets. Control and maintain country's expense budgets and allocated resources. Conduct periodic cost and productivity analyses. Lead process improvement initiatives to enhance productivity at all levels. Develop and maintain Standard Operating Procedures (SOPs), policies, and manuals. Ensure compliance with existing processes and meet defined SLAs. Implement process enhancements to improve quality and efficiency. Lead new process rollouts in respective VACs. Improve operational systems, processes, and policies to support better management reporting, information flow and management, business process, and organizational planning. Manage security (physical and data) at the Application Centre and ensure controls to prevent security breaches. Plan and forecast manpower resourcing based on trends and Time in Motion study. Ensure regular product and process training for staff. Maintain high standards of ethics, integrity, and compliance with corporate procedures. Collaborate with the Value-Added Services team to create new revenue channels. Acquire new clients and explore business opportunities in other countries. Explore revenue channels with government bodies/ministries through. Retain existing clients and manage relationships to secure contract renewals. Maintain relationships with vendors and partner FMCs. Monitor competition in the region through market intelligence.Desired Candidate ProfileEducation Graduate/ Postgraduate/ Masters degree or an equivalent global qualification, preferably in the specilizing in the Security related field.Experience 10 ? 15 years of experience in Business Process Outsourcing / Travel / Hospitality industry in Corporate Secruity field. 5 years of experience in a managerial/supervisory level position overseeing a team .
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