| Job Location | Dubai, UAE |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Retention Specialist |
| Functional Area | Not Mentioned |
We are looking for an experienced Retention Agent with native-level English and a strong background in Forex client retention.In this role, you will focus on keeping clients engaged, reducing churn, and maximizing long-term value through proactive communication, relationship management, and structured follow-ups?while staying fully aligned with compliance guidelines.Key Responsibilities?????Manage a portfolio of active clients and maintain strong relationships?? Proactively contact clients to increase engagement and trading activity?? Re-engage inactive or dormant clients through outbound calls?? Guide clients on platform usage and onboarding (no financial advice)? Identify clients at risk of leaving and take action to retain them????? Run retention campaigns and offer approved solutions to prevent churn?? Track and achieve KPIs such as:? Reactivation rate? Client activity? Deposit consistency? Client satisfaction?? Keep accurate records of all client interactions in the CRM?? Work closely with internal teams (Compliance, KYC, Dealing, Support)??? Escalate issues or complaints quickly and professionallySkillsRequirements (Must-Have)?? At least 1 year of experience in Forex/CFD retention (brokerage environment)?? Native-level English with a clear British or American accentStrong understanding of:?? Forex/CFD products?? Trading terminology?? Client lifecycleProven ability to:?? Handle objections?? De-escalate difficult situations?? Build long-term client relationships?? Comfortable working in a high-volume, target-driven environment?? Strong attention to detail when updating CRM and reportsPreferred (Nice-to-Have)????? Experience working in a regulated environment?? Good understanding of compliance rules (no advice, no guarantees)Familiarity with tools such as:?? MT4 / MT5?? CRM systems?? Ticketing systemsWhat we Offer?? Competitive Salary Package?? High Percentage Commission?? Visa?? Health Insurance
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