| Job Location | Dubai, UAE |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Restaurants, Catering, Food Services |
| Functional Area | Not Mentioned |
Roles & ResponsibilitiesDepartment: Front of HouseReports to: Reservations ManagerCoordinates with: Restaurant Manager and Floor SupervisorLocation: DubaiRole purposeLead the reception team and manage the arrival and seating process, balancing guest preferences with restaurant capacity and service readiness.Key responsibilitiesLead reception briefings and assign hosting duties for each service.Review reservations, expected covers, large parties, VIP arrivals and special requests.Prepare and maintain the table allocation plan in coordination with the floor team.Supervise the welcome, waiting list, seating process and departure experience.Monitor table readiness and dining progress, adjusting allocations without rushing guests.Coordinate late arrivals, party-size changes and walk-ins within approved booking policies.Resolve reception complaints and escalate exceptions requiring management approval.Ensure relevant guest requests reach the service team before seating.Train hostesses in guest communication, booking-system use and handling difficult situations.Arrange reception coverage and breaks in coordination with the Reservations Manager.Check guest records for accuracy and ensure sensitive information is handled discreetly.Provide an end-of-service handover covering no-shows, cancellations, guest feedback and unresolved matters.Experience and skillsTypically, two to three years of restaurant hosting experience, including team-leading responsibilities.Strong understanding of table planning and busy restaurant service.Confident communication, sound judgement and practical complaint-handling skills.Experience with a digital reservations system.
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