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Guest Relations Executive

2.00 to 8.00 Years   Dubai, UAE   11 Oct, 2025
Nathan & Nathan
10-49 Employees Jobs Openings
Job LocationDubai, UAE
EducationNot Mentioned
SalaryNot Mentioned
IndustryHuman Resources Outsourcing
Functional AreaNot Mentioned

Job Description

  • Supervise, train, and motivate the communications/guest relations team to maintain high performance standards aligned with brand tone and guidelines.
  • Oversee all guest-facing communications (calls, emails, messages) to ensure clarity, accuracy, and professionalism.
  • Resolve escalated guest inquiries or complaints efficiently and empathetically.
  • Develop, implement, and refine communication protocols, scripts, and response templates.
  • Monitor team KPIs and guest satisfaction metrics; generate and present performance reports to the Operations Manager.

    • Keyskills :

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