| Job Location | Dubai, UAE |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Customer Success Manager |
| Functional Area | Not Mentioned |
Customer Relationship ManagementBuild and maintain strong, long-term relationships with key clientsServe as the primary point of contact post-saleUnderstand customer goals, challenges, and business needsCustomer Success & RetentionEnsure smooth onboarding and implementation for new clientsDrive product adoption and usage to maximize customer valueMonitor customer health metrics and proactively address risksReduce churn by ensuring high customer satisfactionSales & Revenue GrowthIdentify upselling and cross-selling opportunities within existing accountsWork closely with the sales team to grow account valueConduct regular business reviews with clients to align on growth opportunitiesAchieve retention and expansion revenue targetsSupport & CoordinationCollaborate with product, support, and technical teams to resolve client issuesGather customer feedback and communicate insights to product teamsEnsure timely resolution of customer concerns and escalationsReporting & AnalysisTrack customer engagement, usage, and performance metricsMaintain CRM records with accurate account updatesPrepare reports on account status, risks, and opportunitiesSkillsExperience in SalesStrong presentation and business review skillsAbility to multitask and manage multiple client accounts.
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