| Job Location | Dubai, UAE |
| Education | Certification / diploma |
| Salary | Unspecified |
| Industry | Retail & Wholesale |
| Functional Area | Not Mentioned |
Job DescriptionManage large amounts of inbound and outbound calls in a timely mannerIdentify customers? needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products /services when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayMeet personal/team qualitative and quantitative targetsSkillsPrevious experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelySpeak and understand Arabic well.
Keyskills :
Customer Focus Customer Service Customer Experience Quota Listening Skills
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