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Call Center Agent

1.00 to 10.00 Years   Dubai, UAE   11 Jan, 2026
TASC Outsourcing
Job LocationDubai, UAE
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned

Job Description

  • Handle inbound and outbound customer calls in a professional and timely manner
  • Respond to customer inquiries related to orders, deliveries, returns, exchanges, and product information
  • Resolve customer complaints and concerns effectively while ensuring customer satisfaction
  • Provide accurate information about products, services, and ongoing promotions
  • Maintain detailed and accurate records of customer interactions in the system
  • Escalate complex or unresolved issues to the relevant internal teams when required
  • Achieve individual and team KPIs such as call handling time, quality, and customer satisfaction
  • Follow company policies, procedures, and service quality standards

    • Keyskills :

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