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Customer support for the transportation leader ? German

1.00 to 10.00 Years   Athens, Greece   26 Jan, 2022
Teleperformance - Greece
1 Jobs Openings
Job LocationAthens, Greece
EducationNot Mentioned
SalaryNot Mentioned
IndustryCall Centers & Customer Care Outsourcing
Functional AreaNot Mentioned

Job Description

Are you keen on vehicles? Do you want to keep the world moving? This is for you!At Teleperformance Greece we collaborate with the leader of modern transportation industry, a manufacturer with 125 years of history, delivering a total of more than one-half million trucks and buses to customers.This is a great chance to join a team that keeps the world moving by enabling mobility for people and getting goods reliably, punctually, and safely to their destination. You will part of a team that contributes to a cleaner, safer, more efficient, and more connected world: for goods, for people, for all of us.Join the customer support team of one of the world?s largest commercial vehicle manufacturers.What you will do

  • Handle truck and bus related inquiries and complaints in a case-closed manner by phone, email, or chat.
  • Support customer in case of truck breakdowns (flat tire, engine failure ect.) by creating appropriate cases in the CRM system after identifying the customer, vehicle, location and verification of GOP coverage.
  • If the problem cannot be resolved over the phone, contact the nearest dealer/technician or 3rdparty for assistance.
  • De-escalation of concerns, proposing solutions within set parameters or referring to 2nd/3rd parties
  • Answer questions about customer service, technical and product concerns, and general corporate matters.
  • Strive for client retention and loyalty and aim for a positive response to the customer?s inquiry.
  • Answer and assisting on incoming calls/email from clients related to products, sales, service, corporate information, appointments, etc.
  • Maintain a customer relationship database and follow up on customer contacts.
What we offer
  • Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)
  • Competitive monthly salary + 2 extra salaries per year
  • Private Health Insurance
  • Numerous benefits and discounts
  • Full training by certified instructors
  • Professional growth &development opportunities
  • Special eventsas well ascommunity & social responsibility initiatives
  • Free online Greek language courses
  • State of the art premises, providing a great working environment with relaxing break areas
  • Work for aGreat Place to Work-Certified Companythat fosters diversity
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offeringequal opportunitiesto all, regardless of gender, ethnicity, religion, culture or age.

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