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Arabic speaking technical support roles

1.00 to 10.00 Years   Athens, Greece   05 Nov, 2021
Teleperformance - Greece
1 Jobs Openings
Job LocationAthens, Greece
EducationNot Mentioned
SalaryNot Mentioned
IndustryCall Centers & Customer Care Outsourcing
Functional AreaNot Mentioned

Job Description

Are you tech-savvy? Are you a fluent Arabic speaker with great communication skills?Available Technical Support positions await you in Greece!?Teleperformance Greece?connects customers with the world?s top brands for?more than 30 years.?With a team of 10.000+ employees from 109+ nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, Volkswagen, and Audi- providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media.Take a step forward and enhance your career by working with us for the most well-known brands in the world.?The work-from-home option is offered to candidates living in Greece or available to relocate.What you will do:

  • Communicate with customers via phone, chat & e-mail
  • Troubleshoot?technical issues using your problem-solving skills
  • Track and follow cases to ensure they closed in an efficient and timely manner
  • Maintain high customer satisfaction, representing a major brand
  • Provide and maintain strong, professional relationships with all partners and show empathy at all times
  • Work towards reaching targets as set out by client statement of work as well as internal targets
  • Ensure that key stakeholders are up to date on the resolution status of their issue, through effective written and verbal communication.
  • Log the cases on internal systems, while getting up to date with client?s products & services.
What we offer:Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us), when applicable?Competitive monthly salary + 2 extra salaries per year?Private Health Insurance Plan?Numerous benefits and discounts?Full training by certified instructors?Professional growth & development opportunities?Special events?as well as?community & social responsibility initiatives?Free online Greek language courses?State of the art premises, providing a great working environment with relaxing break areas?Work for aGreat Place to Work-Certified Company?that fosters diversity, offering?equal?opportunities?to all, regardless of gender, ethnicity, religion, culture, or age

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