Customer Service Advisor - French Speakers

0.00 to 2.00 Years Amman, Jordan 16 Oct, 2020

Job Location	Amman, Jordan
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Call Centers & Customer Care Outsourcing; Business Process Outsourcing (BPO)
Functional Area	Not Mentioned

Responsible for handling customers? interactions on behalf of company clients.
Responsible for communicating with customers? interactions via multiple channels.
Answering all incoming requests and addressing the customers? problems in a timely manner.
Re-directing requests as per the set processes and taking adequate messages when required.
Following company procedures when handling incoming and outgoing interactions with the ability to resolve and close issues.
All communications with customers will be in Arabic & French
Escalating issues or unresolved queries to the Team Leader or Supervisor.
Must be able to work alternating shifts; day, evening, and overnight based on working schedule.

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