Technical Support Technician

Job Description

Responsibilities:

• Provide first and second-level technical support to end-users via phone, email, and remote assistance.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues promptly and efficiently.
• Assist with the installation, configuration, and maintenance of computer systems, software, and peripherals.
• Perform regular system maintenance, updates, and patch management to ensure optimal performance.
• Monitor system performance and manage system backups and data recovery operations.
• Ensure all IT equipment, including desktops, laptops, printers, and mobile devices, are up-to-date and functioning correctly.
• Document all support activities, resolutions, and follow-up actions in the helpdesk ticketing system.
• Generate and analyze reports on common issues and recommend solutions to improve support processes.
• Maintain an updated knowledge base and technical documentation for end-users and IT staff.
• Provide training and guidance to end-users on best practices for using IT resources effectively.
• Assist with onboarding and offboarding processes, ensuring all IT resources are correctly set up and decommissioned.
• Conduct IT orientation sessions for new employees.

• Strong knowledge of Windows and Mac operating systems.
• Familiarity with networking concepts, including TCP/IP, DNS, and DHCP.
• Experience with remote desktop applications and help desk software.
• Basic understanding of cybersecurity principles and practices.
• Excellent analytical and troubleshooting skills.
• Ability to diagnose and resolve technical issues quickly and effectively.
• Strong attention to detail and commitment to accuracy.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical users in a clear and concise manner.
• Strong interpersonal skills with the ability to work effectively in a team environment.
• Strong customer service orientation with a focus on meeting end-user needs.
• Ability to handle difficult situations with patience and professionalism.
• Experience in a customer support role is highly desirable.
• Ability to prioritize and manage multiple tasks simultaneously.
• Strong organizational and time-management skills.
• Ability to work independently with minimal supervision.
• Associates degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
• Minimum of 2 years of experience in a technical support or help desk role.

Keyskills :
Technical Support Engineer Technical Support Executive Technical Support Representative Customer Support Engineer Technical Support

About Company

Ateca Consulting is a specialist IT and Telecoms Recruitment Company. From our headquarters in London a highly trained team of consultants work with clients around the world.

We have many of the world?s leading organizations among our prestigious client list and are involved in some of the most high-profiled ICT projects Worldwide. Our excellent understanding of our sector and close relationship with our clients enables us to understand their exact requirements and provide bespoke strategies to ensure the right people are recruited at all levels of the business.

We work closely with clients regarding both contingency and project recruitment, offering contract and permanent resource solutions. Our market-focused approach has enabled us to build a database of highly skilled consultants, many of whom have been introduced to us through personal referral and therefore are rarely on the open market. All candidates are fully referenced before being submitted to any client.

Through our many years of experience we have learnt to understand what our clients need and to match that need with speed and accuracy. We know that in a competitive market place it is important to be flexible, reliable and responsive and this is what defines our service.