Manager- Merchant Acquiring & eCommerce Sales

Job Description

JOB PURPOSE STATEMENT Provide sales and service support to New & existing Magnati merchants, installation of POST and Merchant training as per Visa/MasterCard International guidelines, assist in operational work related to Merchant acquisition. Enhance service levels to merchants by ensuring a customer oriented approach for all merchant issues.JOB ACCOUNTABILITIES Responsible for Marketing and establishing new merchant accounts of Magnatis POS Terminals. Visiting merchants and signing up contract.Accountable for meeting and exceeding KPIs such as Merchant Sales Volume (MSV), Collection of rental and other auxiliary income, increase Magnatis market share by onboarding NTB merchants.Install point of sale terminals, replace defective posts and train merchants on the proper post procedures.Maintain Existing relationship.Monitor dormant merchant, retrieve POS for low/zero turnover merchants.Delivery of Paper Roles to merchants.Visit regularly at least 5 merchants daily to:Service existing merchants.Follow up with merchants for (expired / missing) legal documentation requirements.Training the merchants to identify and control card related fraud activity.Handle merchant problems and trouble shooting.Follow up with merchants for collection of EPOST rental.Provide site visit information written report on a daily basis to Relationship Officer.Assist the Merchant Administration Officer:Prepare and update Merchant Agreement files.Prepare documents checklist for the new MAGNATI signed-up merchants and forward the same to SMSO for review.Collecting POS slips from merchants for suspicious transactions as requested by SMSO.Follow up for recovery from Merchants due to transaction charged back amounts. Qualifications JOB KNOWLEDGE, SKILLS & EXPERIENCEHigher Secondary Education.Minimum 2 years experience in similar position.Good English communication skills (spoken & written).Knowledge of Arabic will be a distinct advantage.Good negotiating skills.Proficient in PC skills.Good knowledge of Card acquiring & issuing business.Proficiency in handling EPOST related issues.

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About Company

FAB, the UAE’s largest bank and one of the world’s largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the bank’s international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.