Partner Ops Associate

Job Description

At Careem we are led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan. Were pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money.Were in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world. Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech.We?re well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups. Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day.Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries.About the teamCareem food is an on-demand app that offers customers a variety of merchants, we are operating in 5 markets in the middle east. We are operating in two cities in Pakistan and have plans to extend our services further. Food Operations has interesting, yet fundamental challenges to solve in order to achieve our ambitious growth goals.What you will do

• Day-2-Day Food Operations: Ensure optimal experience of customers, partners and captains on a daily basis. Identify and solve ops issues in real time.
• Enhancing and tracking our KPIs: Overall performance metrics such as C/R, reliability and delivery time.
• Collaborating with all stakeholders: Collaborating with training,commercial, and supply teams to deliver the best experience for the customer, captain, and partners and achieving our targets.
• Data Analytics: Leveraging insights from analytics data by providing analyses, reports and dashboards for ops initiatives. Actively contribute to the data-driven environment of Careem with best practices, methodology and data visibility.
• Stakeholder Management: Collaborate with internal & external stakeholders to identify opportunities for growth and enhance customer experience.
• Continuous Improvement: Analyze data to make decisions and continuous process improvements to deliver a robust awesome customer experience
• Overall Operations: Work cross-functionally to drive preemptive CX improvement actions via data analytics, process & live on-ground operations to ensure quality of experience of our customers.

What you will need

• 1+ years of work experience preferably in an Operations role is highly desirable.
• Masters or Bachelors Degree (Business, Engineering, Data Analytics) from a reputable academic institution.
• Proficiency in SQL and Spreadsheets. Experience with Tableau would be a plus.
• Ability to get hands-on in a complex operational environment, manage multiple tasks and work with tight deadlines.
• Ability to effectively troubleshoot problems and work collaboratively within a team environment.
• A strong understanding of the operations performance and ability to analyze through large data sets to find actionable insights to drive business goals.
• Confident, outgoing and with a predisposition to learn and teach others.

What well provide youIn addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this.As a Careem colleague you will be able to:

• Be part of a Remote-First organisation
• Work from any country in the world for 60 days a year
• Use Unlimited Vacation days throughout the year
• Access fitness reimbursements for health activities including: gym, health club and training classes.
• Work and learn from great minds
• Create impact in a region with untapped potential
• Explore new opportunities to learn and grow every day

Keyskills :