| Job Location | United Arab Emirates - United Arab Emirates |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Real Estate |
| Functional Area | Not Mentioned |
We are looking for Tele-sales Agent & Tele-sales Team leaderTele-sales Agent ? Female preferredJob Roles & ResponsibilitiesConsistently make a good first impression when calling leads to inform about our product line up along with current promotions & special offers if any2.Provide honest and accurate answers to customer queries about the products or the company3.Ask questions to understand customer requirements and pitch in the appropriate product(s)4.Should engage the customer to establish a rapport5.Should adhere to the Qualifying parameters6.Obtain customer information (Nationality/ Country of Residence/ Interest etc.) and enter the same in our CRM database7.Should be able to generate interest and motivate the prospect8.Should have the ability to create urgency9.Always adhere to the checklist to ensure all the parameters are covered during the call10.Schedule meetings with our sales team based on the prospect feasibility11.Prioritize pending/ follow up leads and take action accordingly12.Update the status appropriately after each call in the CRM 13.Maintain a friendly, professional tone at all times to preserve the company?s reputation14.Ensure work practices are completed in accordance with the tele-sales policies and procedures15.Meeting Daily, Weekly, Monthly target in accordance with the goalTele Sales Team leader - Male Prefered1.Working along with the sales managers to discuss Tele-sales strategies2.Allocate & monitor the leads to ensure optimized productivity3.Provide support and training to the tele-sales team with regards to Policies/ Procedures/ Products/ Calls & Escalations4.Should conduct regular call calibrations with the team to ensure the uniformity of process knowledge5.Should conduct quality audits on a daily basis and provide constructive feedback to the tele-sales agents6.Publish daily, weekly & monthly MIS reports as required7.Conduct Process Knowledge Test to keep the updated at all times8.Responsible to manage the pending pipeline on priority9.Preparing scripts based on the campaign/ product10.Preparing an effective checklist for the team to comply11.Provide continuous feedback to the Marketing team on the Lead Quality12.Manage the team appropriately in terms of leaves/ backups/ availability/ adherence to shift timings/ breaks etc.13.Closely monitor team performance to ensure targets are met14.Follow the management strategy and align the team towards achieving the goal15.Ensure policies and procedure are updated whenever required
Keyskills :
call center
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