| Job Location | United Arab Emirates - United Arab Emirates |
| Education | Bachelor of Science(Computers). |
| Salary | Not Mentioned |
| Industry | Medical / Healthcare / Diagnostics / Medical Devices |
| Functional Area | Not Mentioned |
DescriptionPosition at Oasis HospitalRequirements:Education: Bachelor s in Computer Science or related field.Experience: At least 3 (preferably 4) years of work experience, preferably within an IT operations and/or support environmentEssential Job functions and Key Accountability:Incident Management :? Register requests/incidents in incident management database? Provide first line support where possible? Assign requests/incidents to technicians? Monitor progress and time that requests remain open? Escalation of incidents where necessary? Closure of incidentsRequest fulfillment :? First line support for minor requests? Minor changes, e.g. password resets, user permissions? User account setup and maintenanceGeneral Communications:? Taking calls / messages? Writing/presenting training materials? Documenting IT procedures and policiesUser Training:? Training for new users including Windows logon/logoff procedure, email use, HIS use and use of other productivity software (e.g. MS Office, OpenOffice)? Training for existing users on new systems/software (e.g. new Oracle)Ad Hoc Tasks:? Maintenance and setup of workstations? Installing Operating Systems and software? Mentor less experienced IT staff? General computer supportTechnical Competencies:? Clinical Operations Familiarity: Through the design and implementation of clinical work-flows, demonstrates familiarity with health care delivery processes and policies that impact patient safety and internal efficiency.? Hospital Informatics: Well versed with the information domain and system support requirements for health-care delivery, including the integration requirements between an Electronic Medical Record (EMR) / Hospital Information System (HIS) to Lab Information Systems (LIS), Radiology Information Systems (RIS) / Picture Archiving and Communication System (PACS), Enterprise Resource Planning (ERP) and sub-specialty systems.? Basic Computing Knowledge: Mastery of office and productivity applications, knowledgable about endpoint computing hardware and peripherals, windows and linux operating systems, configuration of n-tern software applications, internet and browser, network and data transport. Understanding of information security principles, practices and responses to incidents.? IT Project Lifecycle Standards: Adheres to and enforces established standards for managing IT projects from requirements through post-implementation reviews; Actively engages to monitor and establish obsolesce to implement defined standards and best practices.
Keyskills :
IT Helpdesk Support
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