| Job Location | United arab emirates - United Arab Emirates |
| Education | Any Graduation, Bachelor of Hotel Management(Hotel Management). |
| Salary | Not Mentioned |
| Industry | Hotels / Hospitality |
| Functional Area | Not Mentioned |
The designation is for our Pre-Opening team for our new 4* Hotel located in the heart of Al Jaddaf, Dubai, UAE.GENERAL SUMMARY:The Guest Experience Manager is responsible to provide professional and excellent hospitality service to the guests ensuring that their stay with Occidental Hotels will become a memorable experience.SPECIFIC DUTIES & RESPONSIBILITIES:Ensure maximum guest satisfaction through involvement with the guests; exceeds guests expectations and meets required standardsUnderstand daily hotel operations and activities (total room occupancy, number of arrivals, departure guests, and VIPs)Be knowledgeable on hotel services, operational hours, amenities, functions, and ongoing promotional activities (if applicable). Responds to guest requests for information on local areas of attractions and landmarksAvailable in the lobby to assist guests at all times; meets and greets VIP guests as necessary and whenever possibleHandle guest requests in a professional way to ensure maximum guest satisfactionCoordinate with other departments in handling and preparing special requests such as anniversary, honeymoon, and birthday set-ups, etc.Make preparation for the VIP guests, repeat guests, and MyBarcelo members for complimentary food and beverage and extra amenities which should be planned accordinglyMonitor and control guest amenities inventory and stocksReview guest feedbacks and comments through Trip Advisor, Booking.Com, Expedia, Agoda, Hotel Survey and contact guest for corrective action if neededResponsible for preparing reports including daily Hotel report, guest satisfaction report. online review scores and Barcelo survey scores report, etc.Conduct courtesy calls to guests, ensure all VIP guests amenities are properly placed in the roomCoordinate with Front Office regarding all the requests relating to transportation when neede/requestedEnsure that the management is fully informed of all issues and unusual matters with regards to guests at all timesGreet and escort arriving VIP guests, repeat guests, and MyBarcelo membersDemonstrate a high level of customer service at all timesProject a professional manner with an emphasis on delivering excellent hospitality service
Keyskills :
Guest Experience Manager
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